Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Wellness resources

Position Summary

The Operations Manager is responsible for leading daily plumbing operations to deliver an exceptional customer experience while driving profitable revenue growth through field plumbers. This role directly influences customer satisfaction, average ticket, close rates, productivity, and team performance by ensuring world‑class execution, coaching, and accountability across the operation.

The Operations Manager partners closely with dispatch, customer service, and field leadership to ensure every call is handled professionally, every job is completed right the first time, and every plumber is positioned to succeed both technically and financially.

Key Responsibilities

Customer Experience & Brand Promise

Own customer satisfaction results (reviews, callbacks, complaints, NPS/CSAT where applicable).
Ensure all plumbers consistently deliver the Ben Franklin Plumbing customer experience: on‑time service, clear communication, upfront pricing, and professional presentation.
Resolve escalated customer issues quickly and professionally, turning service failures into retention opportunities.
Monitor callbacks, warranty work, and rework; identify root causes and implement corrective actions.
Reinforce service standards through ride‑alongs, coaching, and daily operational oversight.

Revenue & Plumber Performance

Drive revenue growth through improved average ticket, conversion rates, and productive hours per plumber.
Coach plumbers on inspection‑based solutions, ethical options presentation, and value communication.
Partner with dispatch to optimize call flow, technician utilization, and job assignment.
Monitor individual and team KPIs including:
- Revenue per plumber
- Average ticket
- Close rate
- Billable efficiency
- Callback and warranty rates
Implement performance improvement plans when results fall below expectations.

Field Leadership & Coaching

Lead, coach, and develop plumbers to perform at a high level technically, professionally, and financially.
Conduct regular one‑on‑ones, ride‑alongs, and performance reviews.
Identify training gaps and ensure consistent participation in required technical and sales training.
Build a culture of accountability, professionalism, and continuous improvement.
Support recruiting, onboarding, and retention of top plumbing talent.

Operational Excellence

Ensure jobs are completed safely, efficiently, and to company standards.
Maintain compliance with safety protocols, truck standards, and inventory controls.
Partner with warehouse and fleet teams to ensure plumbers are equipped to succeed daily.
Enforce consistent processes for job documentation, pricing accuracy, and post‑call follow‑up.
Use data and reporting to proactively identify trends and operational opportunities.

Qualifications

3+ years of plumbing leadership or operations management experience is preferred, specifically in residential service.
Strong understanding of plumbing service KPIs and revenue drivers.
Proven ability to coach teams to improve performance and customer satisfaction.
High accountability mindset with strong communication and leadership skills.
Comfortable using data, dashboards, and reports to manage results.
Valid driver’s license; ability to perform occasional ride‑alongs.
Masters license preferred in State of Colorado

Success in This Role Looks Like

Customers consistently recommend Ben Franklin Plumbing.
Plumbers are productive, confident, and earning strong commissions through ethical service.
Revenue and margins grow through execution—not shortcuts.
Issues are identified early and addressed decisively.
The operation runs predictably, professionally, and profitably.

Compensation: $110,000.00 - $125,000.00 per year

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from Benjamin Franklin Plumbing Corporate Store.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.